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Loan Direct

Frequently Asked Questions

Find below the most frequently asked questions, if you can’t find the answer to your question below feel free to contact us from our contact form or give us a call on 0800 323 130


As a responsible lender, we need to identify you and also make sure you can afford the loan repayments. We need a photo ID such as a Passport or Driver License – you can email/text us a photo taken from your phone. We also need confirmation of your income, we usually get this by requesting your last three months of bank statements. We will send you a link to download your statements direct to us from your bank. Your consultant will go through this with you.

You can email or text a photo of your ID to us. No need to print, scan or upload your bank statements. We simply send you a link that authorises us to view your statements online. This is done easily and securely and our Loan Consultant will go through this with you. Anything else required can be emailed to us.

Firstly, you will receive an email acknowledging receipt of your application and advising who your loan consultant is and how best to contact them. Your consultant will then commence the loan approval process, typically this takes between one and two hours* and your consultant will contact you if we have any queries or need to clarify anything.


*Subject to responsible lending checks.

We send your loan documents through to you electronically so you can sign them. We run through them with you to ensure you fully understand the terms, payments etc.

Once the completed loan documents are returned to us with any requested information, your loan is processed that day*. Depending on which bank you're with, you will receive your funds later that day. If they are returned after 3.30PM the funds will go through the following day.


*Subject to responsible lending checks.

We can normally assist if we know the circumstances. In most cases we can still help if your current credit is up to date and your bank statements show good conduct.

We treat your application confidentially and the only people who will see your application are us and any Finance Company that we send it to.

Debt Consolidation

We like to do this properly which means we take all of your debts into consideration and consolidate them into one loan which is in sync with your pay day.

We can pay debts directly if we have account details / settlement amounts otherwise we will pay the funds to your bank account and you can pay them yourself. If another lender has security over an asset that we are using then we will need to pay this direct.

In most cases we can get some cash for you as well as consolidating your debts. It all depends on your affordability which we will access and confirm the options to you.


We have four different policies available as follows:


1. Credit Contract Indemnity Insurance (CCI) – Covers you in the event you are unable to work due to sickness, accident, or if you should unfortunately be made redundant. It also repays your loan should you die.
2. Vehicle Warranties – Covers against the unexpected mechanical or electrical fault.
3. Comprehensive Vehicle Insurance – Covers against accident damage and theft.
4. Guaranteed Asset Protection (GAP) – Covers against the shortfall if your insurance company pay-out is less than your finance settlement.


We go over the features and benefits of all insurance products to ensure they are suitable for you. All products are optional and are fully underwritten

The cost of a CCI policy varies depending on the size of your loan and the loan term. Warranties depend upon the year, make, model and mileage of your vehicle. and your driving history. The cost of any premium can be added to your loan or you can pay separately. Please contact us for a quote.

Personal Loans

Personal Loans can be used for any legal reason and we are able to offer unsecured loans up to $50,000 for qualifying applicants. Larger loans may require security and we are able to use motor vehicles, properties, or a variety of other assets. Your consultant will discuss this with you.

Property Loans

Most of our clients do have a mortgage on their property. This is not a problem as we calculate the available equity after allowing for this mortgage. Depending on the deal we may require confirmation of the outstanding balance from the mortgage holder.

Yes we will require proof of insurance over the property as it is security for the loan.

No problem, we have the loan documentation completed in a specific way that you sign as a trustee of the Trust and then normally a guarantee in your personal name.

Car Loans

Most definitely! We thoroughly recommend getting pre-approved prior to purchasing your next vehicle. All pre-approvals last for 30 days giving you plenty of time to track down that bargain. Alternatively, we can sometimes offer an unsecured loan and pay the funds to you so you can then go vehicle shopping with cash.

Yes, we are able to finance vehicles bought privately, through Trademe, vehicle tender or auction. We are not affiliated with any car dealers.


We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.


Please send an email to and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.


When we receive your complaint, we will:


  • acknowledge your complaint within 1-2 working days
  • gather and evaluate information about your complaint
  • respond to you within 20 working days.


If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.


FSCL’s service does not cost you anything and they will help resolve the complaint. You can contact FSCL:

1. by calling 0800 347 257
2. by emailing
3. through FSCL’s website:
4. by writing to: FSCL , PO Box 5967 WELLINGTON 6011